Your appointment

Your appointment during the corona pandemic

Does your child have an appointment at our hospital soon and do you have any corona-related questions regarding your visit? If so, please first read our information on coronavirus. If we need to change your appointment, we will contact you. It is not necessary to call us about planned appointments. We advise you to keep an eye on your e-mail and phone if you have an appointment soon. Please note that we will call you from an anonymous telephone number.

Extra measures during your visit or appointment

• You wear your own face mask when visiting our hospital.
• Does your child have an appointment at one of our outpatient clinics? One parent or attendant is allowed to come with the child to the outpatient clinic. The other parent may attend the appointment via a video call or wait in front of Olli (the elephant).
• Before your appointment, we will ask you to fill out an online corona-related questionnaire. You will receive a text message about this three days before your appointment. For completion of the questionnaire, it is advisable that your child has his or her own DigiD. 

Making an appointment

For your first appointment at an Erasmus MC Sophia outpatient clinic, your child will need a referral. We receive this referral through the treating doctor or your general practitioner. We will inform you about your child's appointment by telephone or post. We will send you a reminder by text message three days before the scheduled appointment.

Is this your first visit to our hospital? Please ask your health insurance company what the relevant requirements are for reimbursement.

Changing or cancelling an appointment

Would you like to change or cancel your appointment? Fill in the online cancellation form (in Dutch), send an e-mail to poli.administratie.sophia@erasmusmc.nl or call the outpatient clinic where you have the appointment. The telephone numbers of the outpatient clinics can be found at the bottom of this page. To provide you with the best possible service, we ask you to listen to the entire menu before you dial a menu number when you call us.

The following information is important if you wish to change your appointment:

• Your child's name and date of birth.
• Patient number.
• The date and time of the appointment.
• The medical specialty (for example, pediatric surgery) or specialist with whom the appointment was made.

We might not be able to reschedule your appointment immediately. We schedule our appointments up to three months in advance. It is therefore possible that we will put you on a call list. As soon as we schedule new appointments, we will contact you.

Please note: if you cancel your appointment less than 24 hours in advance, a fee may be charged.

Telephone numbers outpatient clinics